- You're building X.
- X falters in some way.
- You say you'll return to it when there's a better time.
- You'll have bigger issues arise -- consuming your time, and shifting your attention away from that particular problem.
- You'll procrastinate on the problem.
- You'll forget about the problem.
Because customers judge quality by every little %#$^$ aspect of the product, your company's reputation for quality suffers with every tiny issue.
Fixing Production Problems
Toyota's ridiculous quality relies on this simple concept:
- Stop and fix things before you move forward.
Any member on a Toyota production team can stop operations and ensure something is fixed before operations resume.
- The follow-up batch won't experience the falter.
- The 2rd follow-up batch won't experience the falter.
- The 3th follow-up batch won't experience the falter.
- The 4th follow-up batch won't experience the falter.
That way, you keep costs from escalating from the successive batches you produce, and keeping quality at its mother-^#^#%@! peak.
Posted on April 15
Next tip »