How to Manage Difficult People
- Someone messes up.
- People play the blame game.
- Nothing improves.
Morale drainage. Customer drainage. Profit drainage. Everyone TEH SUCK.
The Henry Ford
What did Henry Ford do when one of his team members messed up? Instead of playing the blame game, he instead looked for remedies that would eliminate the mistakes from ever happening again.
BIZAM.
For instance, take a dood who misses his numbers for the quarter.
A SUCK manager would play the blame game:
- YOU SUCK CUZ U LAZY
But the dood doesn't suck; he's a good dood who probably doesn't have the right resources or learned the right techniques to blast away his numbers.
What would a good manager do?
A good manager might go in, find out his daily approach to finding customers, then automate the MOTHER FREAK out of the process -- maybe starting with a handy little FAQ kit that he can keep on his desk:
- Q: "I need leads! How do I get them?"
- A: Double your number of pitches. See the correlation! YAY HI FIVE 2 U
...and he starts filling the FAQ sheet until it gives the dood everyhthing he needs to shine like a cheetah eating Buffalo Wings from KFC.
Whenever you feel like finding fault with somebody, SAY NO:
- Instead, try finding -- then automating -- remedies to the situation.
WIN LIKE HENRY FORD
Find remedies. Automate remedies.
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Posted January 27 in Management |
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on "How to Manage Difficult People"kimberrus (Rank: #9)
I don't know where you come with stuff like that cheetah line. You are truly unique.
This tip is great though, especially the part about not placing blame. I really don't think that everything can be resolved through automation but I do believe that nothing is accomplished by the blame game.
victsteria (Rank: #4)
Finding a remedy is always the way to go instead of doing as most people do which is just pointing out the problem If you do not know how to fix it as a manager you can hardly expect your employee to know how to fix it
diamyaz (Rank: #6)
Not only is this a great way to fix issues for one individual but it's a great way to keep the issue from springing up with new employees also.Once you've streamlined it for one person you can easily work it into everyone's routine from then on out and avoid seeing the problem in the future.