Why You Shouldn't Hire Superstars

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At the heart of a great company, lies great people. Common wisdom, then, says your company needs to seek superstars, recruit them, and watch them fatten your profits. Logical, it seems. Yet:

Common wisdom is wrong, yet again, and again, and again, and again.


Hiring superstars won't drive your company to become Wall Street's next angel. The reasons:

  1. Superstars = expensive.

    Seek a superstar, and expect to pay a bundle. Financially, and the other stuff: feelings of entitlement, benefits, environment necessities, yadda, yadda, yadda. Instead of recruiting ten up-and-comers, you're paying a bundle for one that probably won't net you the results you seek.
  2. Superstars' performance falls dramatically after they arrive.

    Familiar with any sport? When superstars arrive, their performance falls dramatically. It's happened to Shaquille O'neal, Michael Jordan, Jerry Rice, Joe Montana, Ronaldo, Zinedine Zidane, among the several others. The reason? The people became superstars elsewhere because they thrived in the right environment; they became superstars because they had fit the mold, the structure, and the culture of their organization. Since your company won't have the same environment, superstars probably won't achieve the same results in your company. Harvard's Ashish Nanda and Nitin Nohria studied the effects of hiring star performers, explaining that superstars' performance suffers after arriving at a new company:
    Performance depends on both her personal competencies and the capabilities, such as systems and processes, of the organization she works for. When she leaves, she cannot take the firm-specific resources that contributed to her achievements. As a result, she is unable to repeat her performance in another company; at least, not until she learns to work the new system, which could take years.
  3. Superstars lack loyalty.

    It's like Bob cheating on Girlfriend Jane to get with Pretty Sally. If Bob meets Jessica Alba, Bob will dump Pretty Sally, and go for Jessica Alba. When you're hiring superstar employees, you're probably offering them a high compensation package to attract them. If money lures them, what will happen when your competitor offers them a higher salary or other benefits?
  4. You demotivate your current crop of talent.

    Jimmy's been working his butt off for your company. Instead of promoting him, you bring in a superstar -- give him power, authority, extra resources and benefits. What does that signal to Jimmy? Importantly, what does that signal to your other employees? When you bring in a superstar, you tell your company that performance doesn't matter. Entitlement does. If your company sends a signal that merit sucks, you'll watch your company's performance slowly deteriorate.

What should you do instead?

  • Forget superstars.

    They're expensive. Sure, a small percentage could very well help your company, but most won't. Instead, look to potential superstars. We affectionately call them Poperstars. They're hungry. They're wanting to change the world. And importantly, they'll work their butts off at a tenth of the price of a superstar.

Then once you get Poperstars, focus on growing that talent. Says Nanda and Nohria: "In business, the only viable strategy is to recruit good people, develop them, and retain as many of the stars as possible."

Poperstars rock.

Posted August 11, 2006 in Management

5 Comments

on Why You Shouldn't Hire Superstars

Small Business Trends » Visit Carnival of the Capitalists at the Barry Moltz Blog
2006-08-15 20:22:51 UTC

[...] Be sure to check out the entry submitted by Trizoko Biz Journal, entitled “Why You Shouldn’t Hire Superstars.” Based on experience I happen to agree with the premise of the article. That doesn’t mean you shouldn’t hire good people — of course you should. But the superstar is a special breed. My biggest objection with hiring superstars is that their expectations and yours as the employer are almost never aligned. So the relationship tends to be short-lived and disappointing. Read the article to see why. [...]

Small Business Trends » Small Business Super Star Hiring Hassle
2006-09-12 13:47:22 UTC

[...] In this human resource practice and strategy, there are down-sides as Anita Campbell, my editrix here at Small Business Trends citing the Trizoko Biz Journal mentions. She and others make the valid point that Super Star and Aces are nearly impossible to manage. And, indeed, can only be managed by Super Star managers. [...]

How to Price What You Sell
2006-09-21 04:03:02 UTC

[...] Conventional wisdom, as the continual theme goes, sucks. [...]

Why Hiring “Skills” Sucks
2006-11-15 06:31:56 UTC

[...] For one thing, it’s major overhead. And then, you’re paying high prices for people who probably won’t excel at your company. You’re much better off with cheap and determined up-and-comers. [...]

How to deal with absenteeism | Managing Leadership
2007-08-29 11:51:03 UTC

[...] A tip for today: please take a moment to view this energetic argument against superstar bosses, found during a recent visit to Execupundit.com. [...]

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