How to Praise Your Employees
Scenario: "Dude, you are the frickin' smartest frickin' person to walk the frickin' Earth. Wow! You-so-so-A+-intelligent! A+! Booyah!" Let's say Anuj just developed the most super-sexy-fabulous project report for your client, that's now raking in loads of cash. Now if you want to train an all-world superstar-in-the-making, how would you praise Anuj?
- a) "You are the most amazing person in the world!"
- b) "Your project report was super awesome. I admire your extremely hard work and perseverance!"
Untrained managers would go: A! But since you're a super-dope manager, you'd guess the answer is B. And, you'd be right. The rule of thumb to tack onto your managerial wall:
- Praise how your people work -- not their intelligence.
- You'll build superstars who continually rock the world with you.
"What's wrong with praising intelligence?"
You know those sayings:
- "You're super smart!"
- "You are the best designer, ever!"
- "I could never hire anybody who can paint like you can!"
- "You're crazy-sexy-awesome!"
The problem: You build perfectionists who lack motivation, abandon perseverance, avoid risks, and drain performance. According to Stanford Psychologist Carol Dweck (courtesy of GK):
Labels, even though positive, can be harmful. They may instill a fixed mind-set and all the baggage that goes with it, from performance anxiety to a tendency to give up quickly. Well-meaning words can sap children's motivation and enjoyment of learning and undermine their performance.
To Positively Praise Your People...
Two simple rules:
- Don't praise them (directly).
- Praise their work.
That is:
- Instead of: "You're a great designer! Yay!"
Go: "You designed a really fabulous kitchen decor."
- Instead of: "You're so smart! Booyah!"
Go: "You were amazingly dedicated to your client."
- Instead of: "You're like an eagle: You just soar, and soar, and soar! Yay for you. Oh-tay!"
Go: "I love how you interact with our customers."
When you find your employees doing something well, instead of praising their intelligence -- as tempting as that might be -- tell your fabulous people:
"Yo! Yo work = super-fab!"
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7 Comments
on How to Praise Your Employees
andhapp
2007-03-16 08:33:00 UTC
Thanks Andrew for mentioning my name... I wish I could actually be the "A star" guy you have made me in this post.. one day probably...
-- Anuj :-) (andhapp)
andHapp » Blog Archive » Check this out
2007-03-17 00:13:56 UTC
[...] Andrew @ trizle says about praising employees… [...]
Hendy Irawan
2007-03-17 00:20:19 UTC
Do you read a book before writing an article?
Or they just 'come out' of your mind?
Fantastic article!
(not that I've elaborately said that what's fantastic is the article, not the person who wrote it) :-P
Another thing... Who invented "Booyah"? I thought only I was using it... ;-)
The Trizle Team
2007-03-17 15:45:54 UTC
You're absolutely welcome, Anuj! Thank you so much for your valuable comments. We really appreciate it!
-Andrew
The Trizle Team
2007-03-17 15:46:11 UTC
Oh, and thanks for the great mention as well!
The Trizle Team
2007-03-17 15:48:23 UTC
Hi Hendy,
We do a little bit of everything (experiences, books, articles, etc.)
Regarding "booyah", I got that from Jim Kramer -- who's a stock crazy dude on CNBC. He's awesome.
How did you hear it before?
Bhaskar
2008-10-27 17:07:20 UTC
Good article! "Dont praise employee directly praise their work" Nicely stated!!
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