How to Manage Customer Service Requests

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  1. You're bombarded with 9760943860943 customer service issues.
  2. Every minute thing Customer X wants to change destroys your work productivity.
  3. You get no business-building-rocking stuff done.

You're short-on-staff.

The economy has sucked away your good service reps.

What do you do?

Tell Customer X that because you're getting nothing done:

  1. "We handle customer service issues on Wednesdays and Fridays between 1-5 p.m."
  2. "Make sure you get all of your requests in by that time if you need something done."
  3. "And if you need something urgent, we charge $200 for each 1-hour request."

Give him a 10-day lead time (or something similar).

What to anticipate?

  • More thought-out customer requests.
  • Less customer service distractions.
  • Freed-up time to devote to building your business.

And, when you get to resolving those service issues, you'll complete them exponentially quicker as you're demolishing one-by-one in bulk:

  • Think: Starting up takes the most effort.
  • Momentum: Once you resolve an issue, the second one gets easier.
  • Newton's Law: The third gets so ^^%@ easy, and the foruth even easier.

BAM.

  • You've saved precious amounts of time.
  • You've rocked your customer service requests with ease.
  • You've devoted freakish time to build more profitable parts to your business.

WIN.

Set blocks.

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Posted on March 09

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