Do your communication skills rock? (Checklist)

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"Of course they like the way I talk to them. I let them know I run the show here. We're doing great because of it. They love me. Yay for me."


Most mangers, leaders, CEOs, and whatever-owners-call-themselves think a little highly of their communication skills. So here's a "mini" (not-even-close-to-conclusive) checklist to make sure you're not like one of those people, provided by Psychologist Christina Ianzito's study of 159 people on appealing characteristics:

People like you if you have a(n):

  • rapid speech rate
  • eye contact
  • verbal fluency
  • choosing the head of the table
  • fluid gestures
  • well-moderated voice tone

And people dislike you if you have a(n):

  • loud voice
  • angry tone
  • pointing fingers
  • lowering eyebrows
  • stiff posture
  • forceful gestures
Some "duhs", some "what-the-hecks?"

Yet, all sweet ways to improve your communication.

In working with our clients, we've found the best managers have the "I-still-suck" attitude. That mindset drives them to improve their skills, constantly. When you're business becomes the next rock star company, gets on the cover of national magazines, and grows record earnings, remind yourself:

My communication still sucks.


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Posted on August 09

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