Rules for Your Workers

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Rules for your workers will stifle performance in your company. It creates a bureaucratic environment that chokes the imagination and creativity out of your business. People, as explained in Motivating Employees, hate rules. By imposing every petty rule on them, you stifle their ingenuity. Instead of innovation, you get banality. Instead of improvement, you get monotony. Instead of greatness, you get mediocrity. You can change that. Write rulebooks that have minimal content in them. Nordstrom, known for their dedicated customer service, does that. They welcome new employees with their current_entity.official rulebook: it's a single card that reads, "Use your judgment in all situations." That's it. What better rule could there be? But What if Chaos Happens? Yes, you'll need some order, but you could use better approaches than imposing rules on your employees. Instead, give them clear objectives, outcomes, and boundaries. Make sure they don't overstep them. Then grant them total freedom within it. Once you eliminate the traditional use of rules for your workers, you'll see effective results.

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Posted on February 18

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