How to Respond to Client Requests

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Say you come back from a meeting, where the customer asked you for a proposal.

What do you do when you get back to your office?

  1. Should you send a follow-up email summarizing what the customer wanted?
  2. Or, should you just prepare the proposal without any follow-up emails?

According to the world's greatest psychologist, Robert Cialdini, doing the former helps your customer become more confident in you -- without wondering whether you'll follow through with your promise.

In other words, You = Dependable.

The result: You boost your success ratios.

Repeat what they wanted.

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Posted on March 04

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